FAQ2024-11-14T18:46:39+00:00

Frequently Asked Questions

Frequently Asked Questions

Do you require any deposit to save the day?2024-11-13T20:58:30+00:00

Yes, there is 50% deposit to reserve the time in our calendar.

Do you offer Delivery?2024-11-13T21:00:24+00:00

Yes, we do offer delivery on specific items and depending on availability. Please make sure you contact us before to make sure we have available time.

How long our helium balloons last?2024-11-13T21:00:40+00:00

We use only the best quality materials and we add products that make balloons last longer. However, balloons life depend on the conditions where they are and also how they are manage. Most balloons will float for 48h indoors.

How long do our balloon decorations last?2024-11-13T21:01:43+00:00

We use only the best quality materials that make balloons last longer. However, we cannot forget that we are talking about Balloons and its life depend on the conditions where they are and also how they are manage. Balloons that are air filled can last from 1 week to a month if there is no direct sun- light or anything that can damage it. These times don’t apply to balloons outdoors.

Is teardown included with our Booking?2024-11-13T21:02:01+00:00

No, it not included. The teardown must to be add it in the bill if we have to come back to pick up any rental products. It includes pop balloons and the removal our structures.

Is there any additional fee for visiting the venue before?2024-11-13T21:02:19+00:00

Yes, it is an extra fee of $150 plus tax non-refundable.rental products. It includes pop balloons and the removal our structures.

Am I able to customize my order?2024-11-13T21:02:33+00:00

You will be able to customize your order depending of product availability. We always suggest contacting us to discuss any changes or ideas that you would like to add in your balloon décor.

Will the balloon arrangement I receive be the exact same as the picture?2024-11-13T21:02:49+00:00

Photos listed in our website and social media accounts are for reference only. Most of our products are very similar to the ones in the photos but remember that our products are handmade and customized. Sometimes we modify our balloon décor for a better result with the theme or to create a better impact in the decoration.

What is the gel inside the balloon?2024-11-13T21:03:05+00:00

We use a product called HI-FLOAT. It prevents air from escaping through the walls of a latex balloon. It actually does an even better job of preventing air loss than it does with helium. We only use it with helium balloons or balloon sculptures that require keeping same shape for longer time.a better impact in the decoration.

Is there a helium balloon floating time guarantee?2024-11-13T21:03:17+00:00

We only can guarantee 24 hrs floating time.

How Do I order a Majestic Balloon service?2024-11-13T21:03:37+00:00

You can fill the online form and request a quote, and we will back to you as soon as possible.

What is the Cancellation policy?2024-11-13T21:03:56+00:00

We understand sometimes life happens and you may need to make changes or cancel your order. All orders can easily be changed or canceled up to 7 days before its scheduled delivery date. After this period has passed, the order becomes final and non-refundable due to the fact that Majestic Balloons committed to purchasing inventory, starting production and reserving a delivery time.

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